Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5668891
Complaint Overview
Complaint ID: 5668891
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Nevada
ZIP Code: 89436
Date Received: 2022-06-14T12:00:00-05:00
Date Sent to Company: 2022-06-15T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022 I purchased kitchen cabinets, counter tops, and labor and signed a Lowe 's store contract for such items. It is now XX/XX/2022 and no cabinets, no counter tops and I have been making payments towards this very expensive purchase. Now after several unreturned phone calls to the store ( Lowe 's store # XXXX in XXXX, NV ) The store 's employee wanted to recharge me the amount due to a system error. I told the employee no and he transferred me to the Manager which the call got disconnected. I called My Synchrony customer service for Lowe 's store credit card and the customer service representative told me up to 90 days to research and they do not control the store or their items. I asked for a full refund since nothing has been done and I am paying for kitchen cabinets that were never installed nor counter tops. The customer service representative would not give me a claim or dispute number. She told me it has been noted and I will receive a letter. I have been making {$500.00} a month payments since XX/XX/2022. This is not right and I feel I am being taken advantage of by Lowe 's and My Synchrony.
Frequently Asked Questions
What is Complaint #5668891 about?
Complaint #5668891 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-06-14T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.