Mortgage -- Trouble during payment process -- Complaint #5668742
Complaint Overview
Complaint ID: 5668742
Company: Carrington Mortgage Services, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: North Carolina
ZIP Code: 28262
Date Received: 2022-06-14T12:00:00-05:00
Date Sent to Company: 2022-06-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I received a letter from Carrington Mortgage stating they are intending to start the foreclosure process, They are stating they have not received the XX/XX/XXXX and XX/XX/XXXX payment. On XX/XX/XXXX I purchased cashier check serial number XXXX in the amount of {$750.00} and mailed it to Carrington Mortgage. On XX/XX/XXXX I received a letter from Carrington Mortgage stating they did not receive a physical check for the loan but they included a copy of the front and back of the cashier 's check ( listed above and that it had been processed. They also included a copy of a ledger and offical check from XXXX XXXX XXXX dated XX/XX/XXXX in the amount of {$1100.00} regarding a XXXX XXXX loan number XXXX. The ledger showed both payments listed above. I responded with a letter dated XX/XX/XXXX regarding the above and copies of the above documents and the cashier 's check dated XX/XX/XXXX. I received a letter on XX/XX/XXXX from Carrington Mortgage stating The Loan Administration Support Department was investigating this situation and would give me a response on or before XX/XX/XXXX. On XX/XX/XXXX I purchased a cashier 's check serial number XXXX in the amount of {$750.00} and mailed it to Carrington Mortgage. I included the documentation from XX/XX/XXXX along with the letter dated XX/XX/XXXX and a copy of the LATE charge I was charged for the XXXX payment that wasn't properly applied to my account. I contacted my bank today and verified that the XXXX payment was processed and cleared from my bank account, The XXXX payment had not been processed yet. I would like for Carrington Mortgage to process the payments and remove the late fees to the account. The Mortgage Information is as follows XXXX XXXX XXXX XXXX XXXX XXXX Loan Company XXXX Carrington Mortgage Services , LLC XXXX XXXX XXXX XXXX, IN XXXX
Frequently Asked Questions
What is Complaint #5668742 about?
Complaint #5668742 was filed against Carrington Mortgage Services, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-06-14T12:00:00-05:00.
How did Carrington Mortgage Services, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Carrington Mortgage Services, LLC?
Yes, visit the Carrington Mortgage Services, LLC company profile at readthecomplaint.com/company/carrington-mortgage-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.