Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5668458
Complaint Overview
Complaint ID: 5668458
Company: Citibank, N.A.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: New York
ZIP Code: 11355
Date Received: 2022-06-14T12:00:00-05:00
Date Sent to Company: 2022-06-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/2022, I get a text that Citibank have transferred {$3000.00}. I did not have such amount of money. So I went to Citibank to ask what this text was, thinking it was not real. They then show me that my entire savings account got transferred to my checking account. Then they showed me that I had taken a {$14000.00} personal loan and then a {$3000.00} check plus loan. A total of {$23000.00} was wired out into an account in XXXX XXXX XXXX. I did not have any knowledge of this. And did not consent to any of the wire transfer. Citibank then opened an investigation but denied me twice that it is a fraudulent activity. They did not return the money. Citibank said that they are leaving messages with XXXX XXXX XXXX, where the wire transfer received the amount of money, to return the money. No response from XXXX XXXX XXXX. On XX/XX/2022, Citibank Loan Department said that it was under investigation for fraud activity and that we are not responsibility to paying for the loans ( total of {$17000.00} on loans ). Then on XX/XX/2022, Citibank did an autopayment on the loans. When we called, they said we can not dispute it and they can not change the autopayment and will be taking money from the account. Citibank has been telling us different things each time we call them and has not updated us on anything. We do not have any information about the loan or the wire transfer. No one can help us or have enough training to understand what to do. We only speak to the supervisors on the wire department and the loan department. Each time, they are surprised by the information, like it is their first time hearing about it. No one can help us follow up and each time, they contradict each other 's departments words.
Frequently Asked Questions
What is Complaint #5668458 about?
Complaint #5668458 was filed against Citibank, N.A. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-06-14T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.