Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5664165
Complaint Overview
Complaint ID: 5664165
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: California
ZIP Code: 91104
Date Received: 2022-06-13T12:00:00-05:00
Date Sent to Company: 2022-06-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX at XXXX, I was notified by text of a declined charge at XXXX XXXX of {$2400.00}. He was asked if this was him. At XXXX I responded " No. '' No response was given from Chase so on XX/XX/XXXX at XXXX, I responded " NO '' again and this time I was notified that my card would be cancelled and a new card would be issued. An image of these text messages have been shared with the Chase Fraud team. I did not purchase this item and it's clearly a fraudulent charge. Having been a Chase member for over 10 years, I have spent hours on the phone with the Fraud team and have been told that they will not reverse this charge. I received an email from XXXX XXXX stating that this purchase occurred in XXXX, CA and was picked up in person. XXXX XXXX has not produced any video evidence or my signature picking up this product. In fact, I have never been to this store. I have had a good experience with Chase bank over the years and am high net worth individual as evidenced by my bank accounts and the 3 credit cards I currently hold with chase. As mentioned, chase has not provided an proof ( signatures, video, or any evidence at all ) that I actually made this purchase. They have gone to their highest level appeal and have declared this is a legitimate charge and I need to pay.
Frequently Asked Questions
What is Complaint #5664165 about?
Complaint #5664165 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-06-13T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.