Mortgage -- Trouble during payment process -- Complaint #5664096
Complaint Overview
Complaint ID: 5664096
Company: Bank Of America, National Association
Product: Mortgage
Sub-Product: Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process
State: Florida
ZIP Code: 32828
Date Received: 2022-06-13T12:00:00-05:00
Date Sent to Company: 2022-06-13T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Dear Sirs, I have had 2 lines of credit with Bank of America since 2005. One is fixed and the other was variable. I have fully paid off the variable portion some months ago but during the process was never able to get a payoff amount for the variable portion. I pay my fixed rate portion on or before the XXXX of the month at the branch in cash and always pay additional toward the principal. I have been incessantly harassed by phone calls from Bank Of America stating that I have not paid my loan payment on time. I have repeatedly told them that I have the receipts but they tell me that the branch does not reflect the payment. This happens practically every other day and honestly I fear a sort of set up. they send me statements that I owe XXXX cents on the variable portion. I feel that this is totally in bad faith and that they are trying some sort of unseemly tactic. I feel harassed and harangued. I want to have my fixed HELOC vacated and damages awarded.
Frequently Asked Questions
What is Complaint #5664096 about?
Complaint #5664096 was filed against Bank Of America, National Association regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-06-13T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.