Checking or savings account -- Managing an account -- Complaint #5663869
Complaint Overview
Complaint ID: 5663869
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: New Jersey
ZIP Code: 077XX
Date Received: 2022-06-13T12:00:00-05:00
Date Sent to Company: 2022-06-13T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022 I received a text message from Bank of America asking to authorize a XXXX transaction for {$3400.00}. I replied no. I then got another text saying someone would contact me. The Bank of America customer service phone number called me so I answered and spoke to the person claiming they worked for the bank. I told them I did not authorize any payments on XXXX and Ive never used XXXX. They had all of my personal information and used it to send {$650.00} to me from my own account. I received emails stating I sent the money and that I received the money which I did neither. The {$650.00} was taken out of my checking account. If I sent myself money it would still be in my account. I filed a fraud claim with Bank of America and they responded saying I am unable to get refunded that money because I made the transaction. I never made any transactions, I have filed police reports because the money was stolen without my authorization and Bank of America is refusing to credit me the funds. I am still receiving texts from Bank of America enrolling me in XXXX which I am also not doing. A Bank of America rep verified the numbers sending me correspondence but claim its not them. According to regulation e and the XXXX I am not liable if my account gets hacked, has fraudulent activity or gets scammed. I should be refunded and they are refusing.
Frequently Asked Questions
What is Complaint #5663869 about?
Complaint #5663869 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-06-13T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.