Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5661093
Complaint Overview
Complaint ID: 5661093
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 952XX
Date Received: 2022-06-12T12:00:00-05:00
Date Sent to Company: 2022-06-27T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
On XXXX XXXX I received an Email from Citi Bank telling me they needed to speak to me. Being hard of hearing I had my wife contact them, with my permission, to find out what was wrong. They told her that they believe my credit card had been used fraudulently. She asked for the names of the charges which they summarized and they were not made by us. They closed the account and reissued a new card. They opened a Identity Theft Case on XX/XX/2022. They sent us an Affidavit of Fraud form to fill out. They told us to make a minimum payment of {$35.00} in good faith of which we did. When I got the bill I filled out the Affidavit attached a Police Report and a Identity Theft Report with The Federal Trade Commission. The Charges that were made on the card that are disputed are : XX/XX/2022 XXXX XXXX XXXX, XXXX, NV for {$1200.00}. XXXXXXXX XXXX XXXX, XX/XX/2022 for {$2.00}, and {$19.00}. XX/XX/2022 for {$12.00} and XX/XX/2022 for {$12.00}. Then on XX/XX/2022 a XXXX charge for {$1100.00}. Then the next Bill came and another Charge on XX/XX/2022 from XXXX XXXX XXXX XXXX, NV for {$190.00}. we have disputed all these charges of which come to {$2600.00} of which they are adding interest. My Wife called ( XXXX @ Citibank XXXX ), on XX/XX/2022 and told them they can't be requiring minimum payments and adding interest to disputed charges. All that happened was we got another Email on XX/XX/2022 saying that our dispute is being looked into. Then on XX/XX/2022 I get another Email telling me my adjusted payment due to my billing dispute is {$56.00}. So I'm Still paying for disputed charges and being charged interest for charges I, or my Wife never made with the Citi Bank MasterCard.
Frequently Asked Questions
What is Complaint #5661093 about?
Complaint #5661093 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-06-12T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.