Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #5649949
Complaint Overview
Complaint ID: 5649949
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Can't stop withdrawals from your account
State: New Hampshire
ZIP Code: 038XX
Date Received: 2022-06-08T12:00:00-05:00
Date Sent to Company: 2022-06-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Due to fraud at the end of XXXX, my account ending in XXXX was frozen per bank and a new checking account was opened ending in XXXX. I had set up bill pay from the frozen account and they kept trying to pay a loan out of this account. All of the checks and EFTs were returned by the lender for NSF, but one. The lender claims they do not have this money. When I checked the supposedly " frozen '' account this am it was unfrozen with a negative balance of the disputed amount. I have spent over 30 hours on the phone with this bank and also the lending bank, as well as three in-person interviews with a branch manager, to no avail. I am expecting a refund check from the IRS which will be deposited to this account. ( My taxes were filed before the fraud attempt ) That will result in my check being shorted by the disputed amount. Bank of America did not have my permission to make any of these changes, The lender ( XXXX XXXX XXXX XXXX ) does not have the payment, and I am unable to resolve this on my own. I am an XXXX XXXX XXXX woman living on social security, and this bank is stressing me beyond my ability to tolerate it. Please help.
Frequently Asked Questions
What is Complaint #5649949 about?
Complaint #5649949 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-06-08T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.