Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5647541
Complaint Overview
Complaint ID: 5647541
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Indiana
ZIP Code: 47802
Date Received: 2022-06-08T12:00:00-05:00
Date Sent to Company: 2022-06-08T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/2022 Bank of America " refunded '' one of my credit card payments. They are very unclear about where the money went. All I know is that I didn't request the refund and I didn't get the money back. Over the course of 3 " looooong '' phone calls BofA said they would look into it. They try to wear you down and long weight times and sickening advertising. I finally got a letter saying they refunded the money to account ending in " XXXX. '' On other explanation provided. How did they let it happen? What is full account number information? They considered the case closed. Wrong! I will fight all the way to Supreme Court if I have to. This is wrong!!! I believe BofA has acted with criminal negligence. BofA Case Number is XXXX. Original " fraudulent '' Transaction Date is XX/XX/2022. XXXX XXXX XXXX XXXX XXXX. XXXX XXXX, IN XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #5647541 about?
Complaint #5647541 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-06-08T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.