Checking or savings account -- Managing an account -- Complaint #5639668
Complaint Overview
Complaint ID: 5639668
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Arizona
ZIP Code: 852XX
Date Received: 2022-06-06T12:00:00-05:00
Date Sent to Company: 2022-06-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I went into a branch with multiple IDs, including my current and active driver 's license, credit card from Chase, and any other forms of ID required. I had my check from my account and wanted to withdraw my money from an account. After several minutes, the chase banker told me that they could not give me my money- even though it was 0.5 % of my total account balance. They said they sent a text to my wife ( also on my account ) and would only provide me the money if my wife texted back in a certain period. This is my money, on a chase approved check, in person, with my IDs, signature, and cameras all over the business. I should have access to my money in a checking account without delay. I wish the CFPB to take action to ensure that Chase Bank can not prohibit me from accessing my own money because some " system '' says that I need a text code to withdraw. This even happened on XX/XX/XXXX at a Chase Branch on XXXX XXXX in XXXX, Arizona. The check was for {$2000.00}. I was unable to proceed with this transaction. The branch manager called me the next day and told me the " system '' overrode the ability of the lead teller to allow me to get access to my money. He said that the system was still in place and that I would not have any assurances that this would not happen in the future. I withdrew from a CC on an ATM and was charged fees from those institutions. I should have the immediate ability to withdraw funds and should not have to pay separate fees from other institutions because Chase wants to hold my money. Please help address the situation.
Frequently Asked Questions
What is Complaint #5639668 about?
Complaint #5639668 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-06-06T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.