Checking or savings account -- Managing an account -- Complaint #5636483
Complaint Overview
Complaint ID: 5636483
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: New York
ZIP Code: 11354
Date Received: 2022-06-05T12:00:00-05:00
Date Sent to Company: 2022-06-05T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Someone stole my identity and used fake ID cards withdrew cash from Chase Bank cashiers, which were {$1000.00} from my checking account and {$1000.00} from my savings account on XX/XX/XXXX, {$800.00} from checking on XXXX XXXX, and {$300.00} from saving on XX/XX/XXXX. On XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX, I had been working at company from XXXX XXXX to XXXX XXXX. I did not go to Chase Bank or withdraw money on that day. My company can certify my working schedule. I don't know who used my identity to withdraw money. I never lost my driver 's license, bank cards or other ID cards. I realized my money was stolen when I checked my Chase APP on phone. I went to Chase bank branch. The employees checked surveillance camera, and then told me someone withdrew cash from cashiers. I want to file a claim, get back my {$1800.00} from savings account and {$1300.00} from checking account. I have attached police report and my working proof. These are the 4 police report case numbers : XXXX.
Frequently Asked Questions
What is Complaint #5636483 about?
Complaint #5636483 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-06-05T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.