Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5634625
Complaint Overview
Complaint ID: 5634625
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Massachusetts
ZIP Code: 02072
Date Received: 2022-06-04T12:00:00-05:00
Date Sent to Company: 2022-06-04T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On Friday, XX/XX/2022 at XXXX XXXX I received a text from a Bank of America number that my account was flagged for suspicious activity and someone was attempting to use my XXXX to take out {$3500.00}. They asked if I authorized this, to which I responded NO. Within 5-10 seconds, my phone rang and the caller ID & number stated bank of America XXXX They advised me someone was attempting to take funds from my account but theyd cancel the transaction. They advised me not to give out any personal information and theyd verify me using a one time pin code. They texted me and I gave it to them. I woke up this morning and the funds were gone from my account.
Frequently Asked Questions
What is Complaint #5634625 about?
Complaint #5634625 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-06-04T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.