Credit card or prepaid card -- Trouble using the card -- Complaint #5631141
Complaint Overview
Complaint ID: 5631141
Company: Netspend Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card
Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online
State: Ohio
ZIP Code: 454XX
Date Received: 2022-06-03T12:00:00-05:00
Date Sent to Company: 2022-06-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Purchased XXXX netspend prepaid cards yesterday, yesterday on XX/XX/2022. Called XXXX Netspend customer service, last night to activate the cards and they were activated. Today I receive an email from netspend.com customer service that my cards ending in XXXX, XXXX, XXXX, XXXX, and XXXX are unable to be fully activated and are closed now. in store locally. On each card I deposited a sum of {$450.00} and there was a card activation fee of {$2.00} for each one as well. This is well over {$2000.00} that I spent on Netspend.com cards. I went home yesterday and went through the process of activating these cards and XXXX of the XXXX I was able to activate successfully. Netspend only allows XXXX active netspend cards per social security number and so when I attempted to activate the fifth card, I was prompted to call customer service to complete the activation of the last card. After waiting on hold for a customer service representative for over an hour, the representative attempted to activate my XXXX card, however she was unable to. She informed me that my account was locked and I'd have to send in the necessary documentation to XXXX in order to unlock my account. I sent in a picture of my active drivers license, social security card, and a utility bill as requested and awaited the reinstatement of my account. This afternoon, I received an email from Netspend corporation 's email that my accounts can not be activated and will be closed. I am unable to access the funds within my accounts totaling ( {$2200.00} ). And rather will have to wait almost two weeks for a check in the mail for my funds. This is unnacceptable as it is the begininning of the month, I have bills to pay, a start-up business that I am establishing and family to support. Not to mention, I never at any time violated Netspend 's terms of service for their cards and accounts! This is robbery to take over {$2000.00} from a customer for over two weeks and they have not even violated the terms of use for the services advertised. I am requesting immediate access to the funds within my cards so that I can withdraw them and cease from using Netspend.com services for the forseeable future.
Frequently Asked Questions
What is Complaint #5631141 about?
Complaint #5631141 was filed against Netspend Corporation regarding Credit card or prepaid card specifically about Trouble using the card. It was received by the CFPB on 2022-06-03T12:00:00-05:00.
How did Netspend Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Netspend Corporation?
Yes, visit the Netspend Corporation company profile at readthecomplaint.com/company/netspend-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.