Credit card or prepaid card -- Closing your account -- Complaint #5631103
Complaint Overview
Complaint ID: 5631103
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: Oklahoma
ZIP Code: 74115
Date Received: 2022-06-03T12:00:00-05:00
Date Sent to Company: 2022-06-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Bank of America, closed my credit card account with no notice either prior to closing my account or after. I have called more than XXXX times to find out the reason for the closure. I have explained the closing of this account is affecting my overall credit score over negative seventy points, many of the representatives simply say " Not my problem, or the bank 's problem. I have requested call backs from a member of Leadership, never received a call from anyone. My most recent attempt in obtaining at least a reason for the closure is : Emailing XXXX but of course there have been responses to these emails either. I have never been late, nor have I had any over limit events on this account, I normally pay {$100.00} over the minimum and many times much more than that. Additionally, when I have called I am told either the department that closed my account is either closed or too busy to take my call. I am trying to build my credit, and this just kills my credit. This account was opened about 4 years ago, and they closed the account around XXXX or XX/XX/2021 without any reason.
Frequently Asked Questions
What is Complaint #5631103 about?
Complaint #5631103 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Closing your account. It was received by the CFPB on 2022-06-03T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.