Checking or savings account -- Managing an account -- Complaint #5626852
Complaint Overview
Complaint ID: 5626852
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Cashing a check
State: California
ZIP Code: 90802
Date Received: 2022-06-02T12:00:00-05:00
Date Sent to Company: 2022-06-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX XX/XX/2022, I hand-delivered a personal check made out to XXXX XXXX XXXX, XXXX in the amount of {$10.00}, XXXX. The check was given to XXXX, a representative of XXXX XXXX XXXX, at their office ( XXXX XXXX XXXX, XXXX CA XXXX ) as a deposit for construction options. I was later informed that XXXX put the check in the mail at a post office in XXXX, CA to be sent to their corporate office after receiving it. My check was deposited into an account held by Bank of America and subsequently cleared on or about XXXX XX/XX/2022. The image of the deposited check was not immediately available. However, on XXXX XX/XX/2022, I noticed an image of the check was available. After viewing the image of the check, I noticed that the check had been altered such that it was made payable to " XXXX XXXX XXXX. '' Additionally, the memo on the check had been altered from " Options deposit '' to " # XXXX ''. I do not know XXXX XXXX XXXX and am opening this claim to request your assistance with getting my money back. Although I submitted a claim with XXXX XXXX Fraud department on XXXX XX/XX/2022 ; their response was that they are not responsible for returning my money. Rather, they claim, that Bank of America, the bank where the fraudulent check was deposited is responsible for returning my money. XXXX XXXX also stated that they sent a letter of collection on my behalf to Bank of America for {$10000.00} but that Bank of America has not responded. Further, XXXX XXXX indicated that if Bank of America does not respond to the letter of collection within 90 days of its remittance, they will close my claim and I will not receive my money. This is unacceptable as I believe Bank of America and XXXX XXXX knew or should have known the check in question was fraudulent. I am in desperate need of help! I am on a very tight schedule and need the money in question back so that I can purchase a home. If I do not get the money back soon, the rate lock with my lender will increase and I will no longer be able to afford to purchase a home. Further still, housing prices at their current rate of increase will be priced out of my reach if I do not purchase the home I have selected within the proscribed period. Please assist me by encouraging Bank of America to respond to the letter of collection sent to them by XXXX XXXX. I would also appreciate any and all information about the transaction giving rise to this request such that I may share it with the City of XXXX, CA police department to aid in their investigation of this crime. Thank you for your time and attention to this request. Sincerely, XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #5626852 about?
Complaint #5626852 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-06-02T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.