Credit card or prepaid card -- Unexpected or other fees -- Complaint #5626846
Complaint Overview
Complaint ID: 5626846
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: Government benefit card
Issue: Unexpected or other fees
State: California
ZIP Code: 90066
Date Received: 2022-06-02T12:00:00-05:00
Date Sent to Company: 2022-06-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Ive been trying since the covid pandemic began to get Bank of America to refund the fraudulant withdrawals to my CA edd prepaid debit card in the amount of {$700.00} on XX/XX/19. Was assisted by journalists in touch with consumer in similar situations and things were looking promising for the bank to come clean and make the refund. I even got a refund letter saying a refund was being made and they considered the case closed. When no refund was issued I contacted them and apparently because of rampant fraud they had closed my original account and opened a new one, but since the system could not refund into the closed account, I still have had no access to or received the refund that was promised.
Frequently Asked Questions
What is Complaint #5626846 about?
Complaint #5626846 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Unexpected or other fees. It was received by the CFPB on 2022-06-02T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.