Credit card or prepaid card -- Problem with a purchase or transfer -- Complaint #5623078
Complaint Overview
Complaint ID: 5623078
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: Government benefit card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: California
ZIP Code: 95051
Date Received: 2022-06-01T12:00:00-05:00
Date Sent to Company: 2022-06-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My name is XXXX and I discovered that my bank of America EDD Isa card was depleted of XXXX, a person not me went on line and did a funds transfer of XXXX, then another XXXX, unauthorized charges for XXXX, the bank apparently credited me the first time within 24 hours then the person did it again, I can't tell you what I have been through, there is no one to help me, I don't use on line never have never will, I have be r n fighting for my money sine the end of XX/XX/2022, everyone I call I get different answers and different things I should do, I have reported this to the police and the Federal Trade Commission and the XXXX XXXX XXXX and I've contacted XXXX XXXX XXXX I'm trying to get my money back it's ruined my life and my job I can't do anything it's made me broke my car 's broken and it's ruined my life Bank of America does not help they tell me different stories every time I call it clearly stated that the person went in and changed my email and then had the money sent to some bank account I guess and I need my money back it's. It's crazy that they would first approve the money and then it gets taken again and now they want to prove it again not even my email or anyting I am so frustrated I need help desperately at first I was told it would take 30 days when they put the money back in within 24 hours they did not tell me this I've been issued 7 cards in the last 4 months the person did it again and I don't know what to do anymore I'll call every day to see if I can get the money and somebody tells me something different
Frequently Asked Questions
What is Complaint #5623078 about?
Complaint #5623078 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2022-06-01T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.