Checking or savings account -- Closing an account -- Complaint #5619085
Complaint Overview
Complaint ID: 5619085
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Can't close your account
ZIP Code: XXXXX
Date Received: 2022-05-31T12:00:00-05:00
Date Sent to Company: 2022-05-31T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Dear Sir/Madam, since summer XXXX, i.e. for over XXXX mts by now, I have been trying to close my checking as well as savings accounts with XXXX Chase in the U.S. - with a total balance of USD XXXX - to terminate my relationship with the bank. I am an overseas XXXX customer and over this period have both a ) tried to resolve this personally with XXXX Chase in the U.S. in over 50 calls! b ) have raised several complaints with XXXX Chase, the last one dated XXXX XX/XX/XXXX with XXXX from the Escalation Team,, complaints ref. XXXX who requested/instructed me to send my closing instructions, including notarised documents, to XXXX Chase in Texas. I did as requested by registered/recorded mail on XXXX XX/XX/XXXX ( see my letter incl notarised documents as first attachment ). Please note that XXXX Chase refuse to give me an email contact, let alone a personal ( complaints ' team ) contact, to try to resolve this. I have only the general phone nbr given on my bank statements. c ) However, I never received any closing confirmation, nor my funds ( despite XXXX in XXXX confirming to me that my documents were received on XXXX XXXX ). I made several additional calls to XXXX Chase in XXXX and XXXX, only to be told that my documents were not received, that they were not willing to escalate this further, and them suggesting NO solution whatsoever how I can close my accounts and receive my funds! d ) Please note that I have waited for over XXXX mts / until today XXXX XXXX since there seem to be serious delays in receiving any mail from XXXX Chase in XXXX, if any : over the last XXXX mts several monthly statements have been missing, and the last statement I got is dated XXXX XX/XX/XXXX which I only received yesterday / XXXX XX/XX/XXXX!
Frequently Asked Questions
What is Complaint #5619085 about?
Complaint #5619085 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2022-05-31T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.