Checking or savings account -- Managing an account -- Complaint #5618949
Complaint Overview
Complaint ID: 5618949
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Tennessee
ZIP Code: 377XX
Date Received: 2022-05-28T12:00:00-05:00
Date Sent to Company: 2022-05-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I deposited my PAYROLL check yesterday at chase bank, via mobile deposit and in the app it said funds would be available the next day, i have also set up direct deposit wich they accepted the 1 cent deposit to verify, now they are saying my money will not be available until XXXX, over a week later, i called yesterday and was told it would be available by XXXX last night so i did not call and badger them and this is a holiday weekend so no one will be in until Tuesday, my car will be reposessed by then because i bought it at a buy here pay here lot and furthermore i will have another check by the time they clear this one, this is a payroll check, not a third party check, they shouldnt be allowed to just hold my money and refuse to give the check back so that i can go elsewhere, that in my eyes is theft, they out right lied to me saying it would be available by XXXX XXXX last night and when i call this morning they convieniatly cant reach the issuing back due to a holiday weekend, they knew it was a holiday weekend when i called yesterday and was lied to, and as far as them verifing the account the 1 cent direct deposit was made before i did the mobile deposit, that verified it right there
Frequently Asked Questions
What is Complaint #5618949 about?
Complaint #5618949 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-05-28T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.