Checking or savings account -- Managing an account -- Complaint #5618881
Complaint Overview
Complaint ID: 5618881
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Georgia
ZIP Code: 30263
Date Received: 2022-05-28T12:00:00-05:00
Date Sent to Company: 2022-05-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I received a settlement in XXXX XXXX the deposit was placed in my checking Account. I was told there will be a hold for 7 business days. that was fine. when the check cleared, I paid cars and credit cards, never withdrawing small amount. I did not open a money market account. I have been requesting since XX/XX/XXXX for my copies of Statements from XX/XX/XXXX to XX/XX/XXXX. This is what I have been trying to get. I have submitted Certified letters to all the XXXX from XXXX until XXXX in getting the copies I have been doing my best to get. XXXX XXXX, whom I have written to in XXXX, XXXX XXXX XXXX and so many other XXXX in the company. no reply from Bank of America at all. I went to the Branch on XXXX in XXXX in XX/XX/XXXX to get help in getting the copies of the deposit and the bank statements from XX/XX/XXXX to XX/XX/XXXX. I was told that the copies have to be special order because it has been a very long time, I was told since I have been coming to the bank often, as a courtesy the fee will be waive due to the circumstances. XXXX XXXX XXXX had also promise she would get the copies and send them. she stated she needs some time to send them.3 years should have been long enough. Don't You Think? If Bank of America could please submit the copies as promise from my XX/XX/XXXX large deposits and all the statements from XXXX XXXX to XX/XX/XXXX. The operation of older transactions can be retrieved from the special order. I worked foXXXX XXXX XXXX XXXX XXXX and my late husband worked for XXXXXXXX XXXX XXXX XXXX as well as XXXX XXXX XXXX which his experiences is 35 years. microfiche should not take long considering how in orderly everything stays in the vaults Thank you.
Frequently Asked Questions
What is Complaint #5618881 about?
Complaint #5618881 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-05-28T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.