Checking or savings account -- Managing an account -- Complaint #5618525
Complaint Overview
Complaint ID: 5618525
Company: Majority USA, LLC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Michigan
ZIP Code: 48108
Date Received: 2022-05-28T12:00:00-05:00
Date Sent to Company: 2022-05-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened my account with XXXX XXXX on XX/XX/22. I was planning to use this account as an online checking account and for bill pay. I had a direct deposit to my account on XX/XX/22 and was rewarded with a {$50.00} credit for my first direct deposit. Later, I was credited a {$5.00} bonus for using my debit card for the first time on XX/XX/22. I attempted to pay my credit card bill today at XXXX XXXX XXXX on XX/XX/22, but my bank does not allow me to pay using the Majority XXXX. Since this was the primary reason I decided to open this account, I decided to close my account with Majority. After informing Majority of my intent to close my account, Majority debited both the {$50.00} direct deposit credit as well as the {$5.00} bonus from my account. They refused to return the funds, even after I told them I would not have closed the account had I known they would remove my {$55.00}. I emailed them twice letting them know this was unacceptable but they told me there was nothing they can do and I should continue to close the account. This experience has left a sour taste in my mouth. I just want my {$55.00} back and to be done using the Majority app since it's clear they don't value treating their customers well.
Frequently Asked Questions
What is Complaint #5618525 about?
Complaint #5618525 was filed against Majority USA, LLC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-05-28T12:00:00-05:00.
How did Majority USA, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Majority USA, LLC?
Yes, visit the Majority USA, LLC company profile at readthecomplaint.com/company/majority-usa-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.