Credit card or prepaid card -- Problem when making payments -- Complaint #5617947
Complaint Overview
Complaint ID: 5617947
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Massachusetts
ZIP Code: 02149
Date Received: 2022-05-27T12:00:00-05:00
Date Sent to Company: 2022-05-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
My credit card is a XXXX with Chase Bank. I use it all the time. On XX/XX/XXXX my checking account bank, XXXX XXXX, submitted a {$400.00} payment to Chase Bank to apply to my credit card 's balance. Something that is done regularly with no problems. All computer transactions. That payment was not posted to my credit card account, a serious matter, I am facing either a double payment of {$400.00}, interest charges if I don't double pay, or possible late fees and adverse effects to my credit score. The XXXX XXXX made me a copy of the Transaction detail which I Faxed to a number which was given me by the representative of Chase. That was done XXXX times from XX/XX/XXXX to today XX/XX/XXXX and I only received XXXX emails referring to the wrong posting. Nothing about the submittal only that no posting exists on the Chase employees database. Something went wrong at Chase Bank between the date my bank submitted my {$400.00} payment and their posting process. Chase is not doing anything about correcting their process and I have no {$400.00} credit on my credit card account.
Frequently Asked Questions
What is Complaint #5617947 about?
Complaint #5617947 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2022-05-27T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.