Checking or savings account -- Closing an account -- Complaint #5617458
Complaint Overview
Complaint ID: 5617458
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Washington
ZIP Code: 98106
Date Received: 2022-05-27T12:00:00-05:00
Date Sent to Company: 2022-05-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
After spending the last two days on the phone with chase fixing things with my account they decided to close it. I have currently {$10000.00} in the account and called bot today and yesterday to let them know per the deposit agreement I signed when I opened the account there is nothing in that agreement that states I have to wait for them to mail me a check and told them twice now that I would go to the close branch to get the remainder of my funds in the accounts at time of closing. Both times I went to the branch they have told me they never recieved those instructions and said they would mail me a check. This is beyond crazy and I dont understand how they can hold my money when I have said twice know I will go to a branch to get the funds. This has cost me alot of time that I dont have to waste being on the phone and going into the branch just to be told no. The customer service people are flat out lying to me on the phone and not doing what they say they are and I dont understand how they can or are getting away with this. They need to give me my money now and not keep telling me something they arent doing. Do not use chase they have very poor customer service and basically will steal your money and keep you from getting it which is super illegal I feel. Chase by choosing not to give me my monery is basically stealing from me and there is no document I signed that states when they close my account that I cant go to the nearest branch to get the remaining balance.
Frequently Asked Questions
What is Complaint #5617458 about?
Complaint #5617458 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2022-05-27T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.