Checking or savings account -- Opening an account -- Complaint #5617304
Complaint Overview
Complaint ID: 5617304
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Account opened as a result of fraud
State: Nevada
ZIP Code: 89030
Date Received: 2022-05-31T12:00:00-05:00
Date Sent to Company: 2022-05-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022 I received notice from XXXX regarding fraudulent activity at Bank Of America in relation to my identity. I called BofA and was transferred several times to various departments. The last woman I reached confirmed an account in my name and began trying to close it. She left me on hold for 3 hours and never returned to tell me it was resolved. Today is XX/XX/2022 and I received a new notice about fraudulent activity at Bank of America. It seems BofA does not want to help me. I am not a customer with BofA but this is my identity being used at their bank. I have been on phone for 3 hours and continue to get transferred to representatives who claim they can not help me because I must speak to another dept. I have spoken to 5 people today and there seems to be no end in sight. Bank of America seems to have no idea how to resolve claims of fraudulent activity as they continue to transfer me to the same departments which are located in different cities. These are unacceptable business practices and are a prime reason why I do not use banking services at Bank of America. Based on federal law, there should be clear cut ways to investigate and scrutinize any question regarding the validity of an account or the information provided to secure that account.
Frequently Asked Questions
What is Complaint #5617304 about?
Complaint #5617304 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2022-05-31T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.