Checking or savings account -- Closing an account -- Complaint #5616798
Complaint Overview
Complaint ID: 5616798
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Savings account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Massachusetts
ZIP Code: 02139
Date Received: 2022-05-29T12:00:00-05:00
Date Sent to Company: 2022-05-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had a joint bank account with my wife, and we received authorized Unemployment benefit for my sister in law and authorized by her. The Bank has flagged suspected fraud and closed the account and never return the money us. We have visited few times to the branches and they have called to bank security department and promised us they money will be refunded soon with cashier check. Later i have called many time to speak with bank security department to release this money, they also promised that the money will be refunded with cashier check. after six month, we didn't received the money than we called again, finally they said they will not return this money because of third party payment. and I have explained them she is my sister in law living with us at same address, she authorized us to take her money into this account, if you want I can send her authorized letter to bank. but they said, let finished the investigation than we will release this money. But I was continually contacting with bank but no result or hope. Finally I was very upset than we try to open another account with bank but they denied also they have blocked open account with any other banks. I have provided and disputed many times with third-party documents but no favor comes to us and never refunded this money nor allowed to open an account. Finally, reporting this issue with CFPB to help us get this fund back and allows us open bank account.
Frequently Asked Questions
What is Complaint #5616798 about?
Complaint #5616798 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2022-05-29T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.