Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5616086
Complaint Overview
Complaint ID: 5616086
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: California
ZIP Code: 95628
Date Received: 2022-05-30T12:00:00-05:00
Date Sent to Company: 2022-05-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I lost my Chase Credit card a few months ago and got a replacement. In the last credit card statement I found a transaction ( {$140.00} on XX/XX/22 ) paid to XXXX ( XXXX XXXX XXXX XXXX XXXX ) which I never authorized or expected. I called Chase immediately and filed a dispute. They made a temporarycredit back to my account. When I called XXXX they said that I entered the creditcard info manually and thus can not give me a refund.Here 's what happened. Last year I used the previously lost card to pay for the XXXX service for the organization that I volunteered for. And my successor ( XXXX XXXX in XXXX, XXXX ) changed the billing method to the organization 's XXXX account. But XXXX did not accept the XXXX and instead came after me. XXXX acquired my newcredit card information ILLEGALLY and charged the auto-renewalfee to mynew credit card thatI neverprovided.Chase is saying that the company will never release the new card info to a vendor. XXXX is saying I must have changed it myself or agreed to Chase to surrender my replacement card to any vendor who requested it.Even though XXXX cancelled thesubscriptionservice on the account, the company refused to take my credit card off and threatened me that the same card will be used if the organization wants to reactivate their service. I think Chase gave my new credit card info to XXXX and XXXX charged the yearly fee on it.The problem is that1. None of this happened with my consent.2. XXXX still refuses that they stole my credit card info. They are insistingthat I did it manually for the organization that I haven't worked for over a year! 3. XXXX is refusing to give me a full refund,4. XXXX is threatening me to cancel my dispute claim to Chase saying otherwise they won't take my credit card off their billing system. I'm a school teacher simply going about my work and not having to worry about this kind of wrongful business practice. Sincerely, XXXX
Frequently Asked Questions
What is Complaint #5616086 about?
Complaint #5616086 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-05-30T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.