Checking or savings account -- Managing an account -- Complaint #5616064
Complaint Overview
Complaint ID: 5616064
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: California
ZIP Code: 92504
Date Received: 2022-05-29T12:00:00-05:00
Date Sent to Company: 2022-05-29T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I went XXXX on XXXX and XXXX XXXX in XXXX, Ca. I attempted to do a cash advance from my EDD card to my personal checking account. The teller stated the system wasnt working well but she would attempt to withdraw the funds. I was asking for {$2000.00}. The teller attempted to do the transaction and the card decline. Stated I could come back at a later time and try again. Needing the money I drove to another branch in which once again my transaction was declined but the teller instructed to check my balance in which I noticed the previous transaction was pending. I went back to the previous branch in which they stated the transaction did not go through and I would just need to wait a couple hours and the money would go back. On XX/XX/2022 The transaction posted and my funds were withdrawn. On XX/XX/XXXX went to XXXX on XXXX and XXXX and was told the transaction declined on their end and I would need to file a claim. The claim has been filed and also a hardship application has been filed on XXXX. I have not received any correspondence for this problem, this is my sole income and I currently dont have any funds to support my family.
Frequently Asked Questions
What is Complaint #5616064 about?
Complaint #5616064 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-05-29T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.