Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5613902
Complaint Overview
Complaint ID: 5613902
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Illinois
ZIP Code: 60612
Date Received: 2022-05-30T12:00:00-05:00
Date Sent to Company: 2022-05-30T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2021 a Citibank credit card under my wife 's name was stolen. A fraudulent purchase worth {$2000.00} was done with this card, even though we immediately reported the theft to the bank and declined the purchase via text message. The bank erroneously claimed that the card was in our possession and charged us for this purchase on XX/XX/2021. On XX/XX/2021 I mailed to the bank 's security services office ample documentation showing that the card was stolen and not in our possession when this transaction occurred. This documentation includes phone and text records of our communications with the bank, as well as an email from the restaurant management acknowledging the theft. On XX/XX/2021 I received a letter from Citibank saying that they were " looking into the transaction ( s ) you disputed ''. I haven't heard from them since. It's almost seven months since then. I am attaching all of my documentation and the letters from Citibank in a PDF.
Frequently Asked Questions
What is Complaint #5613902 about?
Complaint #5613902 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-05-30T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.