Checking or savings account -- Managing an account -- Complaint #5613838
Complaint Overview
Complaint ID: 5613838
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: New York
ZIP Code: 11201
Date Received: 2022-05-29T12:00:00-05:00
Date Sent to Company: 2022-05-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX. XXXX, {$12000.00} was wired out of my checking out illegally. I always check my accounts when I saw my money of {$12000.00} exiting my account I immediately walked to Citibank. I work 3 minutes walking distance from Citibank. I also called Citibank when I saw the money leaving my account. I signed an affidavit and notarized it stating I did not authorized anyone to withdraw money out of my account. I gave this affidavit to the XXXX XXXX at Citibank ( my banking branch ). Citibank never contacted me to inform me of this wire fraud for the large amount of {$12000.00}. I filed a police report when Citibank refused to return my funds the complaint number is XXXX. I also have a FOIL number from XXXX. I am currently waiting for the police report. Citibank said they were doing their own investigation on how this money was taken out of my account. Citibank did not assist me. They lack in customer service. Instead Citibank stated I may have clicked a link and or didnt change my password. This is ridiculous! I didnt change my password because I didnt need to. I change my password occasionally. The detective on my case ( XXXX XXXX ) from the XXXX precinct in XXXX, XXXX stated that the money {$12000.00} was wired to XXXX XXXX XXXX in XXXX, Virginia ( Not in XXXX where I reside ) and Citibank is liable. XXXX XXXX has been speaking and in contact with Citibank. Citibank supervisors stated some money was captured the fraud was stopped midway. However Citibank stated that XXXX XXXX XXXX failed to disclose the amount captured. Citibank stated that I failed to secure my account. But why I have ( and still am! ) been a customer of Citibank for over 25 years there was no need for me to change my password. I use my CitiBank checking account to shop, and pay bills. I was also going to make a large payment when my account was hacked of {$12000.00}. Customer service at Citibank has been horrendous. I am put on hold for long periods of time. Citibank states there is no new news therefore they are holding my money when they claim they are FDIC insured. They dont accept messages. I have sent emails to the President of Citibank in XXXX, XXXX and to no avail. This is NOT acceptable! I want my money returned to me asap.
Frequently Asked Questions
What is Complaint #5613838 about?
Complaint #5613838 was filed against Citibank, N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-05-29T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.