Checking or savings account -- Managing an account -- Complaint #5601521
Complaint Overview
Complaint ID: 5601521
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: Nevada
ZIP Code: 89117
Date Received: 2022-05-25T12:00:00-05:00
Date Sent to Company: 2022-05-25T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Initially I filed a XXXX XXXX XXXX claim on XX/XX/2022 with Bank of America, regarding 3 XXXX transfer I made on XX/XX/2022, each of the transaction is {$2500.00}, so total of XXXX XXXX.After 2 months waiting, BOA cleared that the transactions were made to a mistaken account number, they will claim the fund back to me, and on XX/XX/2022, instead of getting my {$7500.00} back, Bank of America made 3 adjustments on my account, they have taken ANOTHER {$7500.00} away from my account without any notification, nor enquiry, nor authorization, it was just taken away. I called back on Bank of America right away, there's NO explanation why they took my funds away under my account, I did not even have access to talk to the department which took my fund away from my account. So in despite of lost total of {$15000.00} with Bank of America, I can't even get the reason why the bank took the funds away from my account, they just did it, this is not acceptable service standard as bank offered to customer, it is also not a safe, fair institution for people put money in. Please kindly give me assist with the situation. Thank you!
Frequently Asked Questions
What is Complaint #5601521 about?
Complaint #5601521 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-05-25T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.