Credit card or prepaid card -- Other features, terms, or problems -- Complaint #5596917
Complaint Overview
Complaint ID: 5596917
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: Maryland
ZIP Code: 21044
Date Received: 2022-05-24T12:00:00-05:00
Date Sent to Company: 2022-05-24T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I made a Chase Travel purchase {$460.00} on XX/XX/XXXX and should get {$50.00} annual travel credit as part of Chase Sapphire benefits. On XX/XX/XXXX and XX/XX/XXXX, I contacted Chase Sapphire customer service twice inquiring about why i did not get the {$50.00} credit, on both occasions were told the charge was not eligible due to the date. After conversation with a manger, he said it should be eligible so submitted an escalated ticket on the issue. On XX/XX/XXXX, without getting response after one month, I called customer service again, this time a manager said the date is eligible, it's the charge itself is not eligible. So I asked what about the charge is not eligible, and how to make it eligible next time. She said she does not have the details, all she know is that it's not eligible and they don't need to give me a reason. As a consumer, I have the rights to know why a charge is not eligible for the travel credit as promoted - date? Type of charge? Instead of being told " we do not have more information and if you don't have another question, I have to end this call '' - what an attitude from customer service!
Frequently Asked Questions
What is Complaint #5596917 about?
Complaint #5596917 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2022-05-24T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.