Mortgage -- Struggling to pay mortgage -- Complaint #5593693
Complaint Overview
Complaint ID: 5593693
Company: Rushmore Loan Management Services LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
State: Illinois
ZIP Code: 60643
Date Received: 2022-05-23T12:00:00-05:00
Date Sent to Company: 2022-05-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
this is my second complaint. i have been sending documents along with the updated application for several months now and every time I send in the list of documents needed, they keep saying something different when I call in for a status update. I even include the list of documents that the emailed me on missing documents. I recently called again after submitting everything on the list sent to me and now she is stating that I still have other documents. I feel that this a stall tactic for time to run out. I never received any document for court for foreclosure they just kept asking for more documents. I didn't find out that my home was in foreclosure status until people kept calling asking did I want to sell my property before foreclosure take place. they are the one that gave me my foreclosure date, the I called the mortgage company to confirm this information. I then asked why I hadn't been notified with all of the calls and communication I have had with them. they said it was sent in the mail and I never responded. I informed them that it was because I never received any notice. Had I had received this noticed I would mentioned it in the many conversations we have had trying to complete the modification application. i have submitted the documents she stated I need this last call last week, however she refused to email me a list of missing documents this time. She stated she couldn't and I informed her that the representatives that I have spoken to in the pass sent me a list so I would be able to know exactly what I need. So I did send in what she said I needed on both of loan accounts
Frequently Asked Questions
What is Complaint #5593693 about?
Complaint #5593693 was filed against Rushmore Loan Management Services LLC regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2022-05-23T12:00:00-05:00.
How did Rushmore Loan Management Services LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Rushmore Loan Management Services LLC?
Yes, visit the Rushmore Loan Management Services LLC company profile at readthecomplaint.com/company/rushmore-loan-management-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.