Credit card or prepaid card -- Other features, terms, or problems -- Complaint #5593356
Complaint Overview
Complaint ID: 5593356
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with customer service
State: New York
ZIP Code: 10025
Date Received: 2022-05-23T12:00:00-05:00
Date Sent to Company: 2022-05-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a Chase Freedom XXXX credit card. On XX/XX/XXXX, I booked 2 flights using their travel purchase portal. Trip IDs are 1 ) XXXX and 2 ) XXXX. Unfortunately, I broke 2 ligaments in my right foot because of which the doctor told me that I can not travel. So, I contacted Chase regarding this on XX/XX/XXXX. The customer care lady told me that since I made payments using my reward points, I will get the points back. However, I never got them back. Today, on XX/XX/XXXX, I called them back and none of them acknowledged this. They kept forwarding me to different departments and kept me on hold for over 5 hours ; without resolving the issue. They kept on re-iterating their standard refund policy that comes with the card and that I already knew about ; the 2 options being : 1 ) either file a claim online or 2 ) get airline credit that I will have to use in a year plus a rebooking fee of XXXX $ per trip ( making the credits essentially useless ). However, they were not able to help me with getting the reward points back which to me is the most convenient option.
Frequently Asked Questions
What is Complaint #5593356 about?
Complaint #5593356 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2022-05-23T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.