Mortgage -- Trouble during payment process -- Complaint #5589135
Complaint Overview
Complaint ID: 5589135
Company: Bank Of America, National Association
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Missouri
ZIP Code: 63043
Date Received: 2022-05-22T12:00:00-05:00
Date Sent to Company: 2022-05-22T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
During Covid, XXXX XXXX offered mortgage relief ( I have two loans for two houses, XXXX XXXX was awesome, Bank of America was horrible, and my new loan servicer for the BofA loan is good ). I did not have to pay on my mortgages until they told me to. Then the loan servicers forwarded an offer from XXXX XXXX to modify my loans, to include the extra accumlated from Covid ( interest, taxes and interest ). Which I accepted. Bank of America " loan servicing dept '' called me three days a week during the time to make sure everything was following XXXX XXXX rules. On XX/XX/2022, I completed the requirements for the loan modification. I was ordered to stand down by BofA loan servicers until further notice. That loan servicing corporation was now responsible for my loan. Meanwhile, the Bank of America forclosure department started sending demand letters that were alien to the XXXX XXXX contractual offer. Then AFTER bank of america no longer had any legal authority on the loan. The forclosure department was trying to shake me down for {$45000.00} in " arrears ''. Then the foreclosure department reported me to credit reporting agencies in XXXX as being 120 days in arrears in XXXX. When they had no legal authority on the loan for several months, thus no legal ability to make the report. Thus taking my credit score down to XXXX. This will affect my employability, my current loans and other critical aspects of life
Frequently Asked Questions
What is Complaint #5589135 about?
Complaint #5589135 was filed against Bank Of America, National Association regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-05-22T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.