Credit card or prepaid card -- Closing your account -- Complaint #5588782
Complaint Overview
Complaint ID: 5588782
Company: Netspend Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: Florida
ZIP Code: 34758
Date Received: 2022-05-22T12:00:00-05:00
Date Sent to Company: 2022-05-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I applied for service from a property due to the fact that I just moved literally no where to go and I ended up talking to a different company about the same house. So as I'm communicating with the sales rep, I stated that I just applied and paid for a application though another company but I haven't heard back from them at all and it's was maybe a confusing moment but she was like that's not our house, which was weird because it's the same house I applied for but on a different website. I expressed my concern with my XXXX card only saying that I paid for this service as a dispute but never received any service as I done before in the past. Instead of calling me to find out what's going on they closed my account, I have called, email and I keep getting the back and forth to call or to email. I was told by a customer service agent that the card was reported stolen and I never even did that, I had the card on my person. Now so the money I had in my account no one can give me answers about that and what makes me upset is that they couldn't give me a courtesy call so I could have gotten to the bank and grab some money, I have no money, I just moved so where the money going and no one can help me. It's not right to closed someone account for the wrong reasons.
Frequently Asked Questions
What is Complaint #5588782 about?
Complaint #5588782 was filed against Netspend Corporation regarding Credit card or prepaid card specifically about Closing your account. It was received by the CFPB on 2022-05-22T12:00:00-05:00.
How did Netspend Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Netspend Corporation?
Yes, visit the Netspend Corporation company profile at readthecomplaint.com/company/netspend-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.