Credit card or prepaid card -- Getting a credit card -- Complaint #5573687
Complaint Overview
Complaint ID: 5573687
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Card opened as result of identity theft or fraud
State: New Hampshire
ZIP Code: 03060
Date Received: 2022-05-17T12:00:00-05:00
Date Sent to Company: 2022-05-17T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had multiple applications for credit cards submitted through Bank of America. The first application resulted in a credit card arriving at my house, that I did not apply for. After reporting to the credit bureau 's, I received another notice of another application that was attempted to be opened in my name also with Bank of America. I called the BofA Fraud department and reported both of those applications as fraudulent and requested a copy of the application and account that was opened using my personal information. After providing the woman on the phone with the case reference #, she then read back to my the rest of my personal information ( DOB and last 4 of Social ) and transferred me to another department to deal with the previously opened account. After speaking at length with another woman on the phone, I was told that BofA does not provide those documents. I asked again and said that based on my understanding they were required to, I was again told under no circumstances would BofA be providing me with the documents that I requested and that I had no further recourse to obtain the documents requested. I then asked to speak to a supervisor, and was transferred to a dead air line that I left open for 45 minutes I did speak a gentlemen by the name of XXXX who did put in a request for me after asking some follow up questions.
Frequently Asked Questions
What is Complaint #5573687 about?
Complaint #5573687 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Getting a credit card. It was received by the CFPB on 2022-05-17T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.