Checking or savings account -- Managing an account -- Complaint #5564213
Complaint Overview
Complaint ID: 5564213
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: New Jersey
ZIP Code: 08302
Date Received: 2022-05-15T12:00:00-05:00
Date Sent to Company: 2022-05-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/2022 i filled a dispute for an amount of {$4300.00} since my ex partner stole my belongingsn including wallet, cell phones, debit cards and unauthorized use my debit card. Bank of america within 7 days resolve the claim and closed the claim denying me the claim. Bank of america resolved and close the claim before even the police had done their report and investigation, my ex is currently in jail and i got the case number which states that he is currently on jail that he had used my debit card without authorization. For my bad luck i had to filled a new claim on XX/XX/2022 for the amount of {$2200.00} XXXX made to my sister that was take out of my money balance and never received by my sister. I called bank of america on XX/XX/2022 and spoke with the fraud department and asked for any updates since they had already told me it was goin to take up to 10 days to recieve an update, they told me there was not result yet and that in 24 to 48 hours they souldve have the claim resolved. On todays date XX/XX/2022 i verified the claim status online and it also said dispute denied. i called yesterday saturday XXXX XXXX and they told me the dispute department was closed saturdays and sundays so how is possible that the claim was resolved denied during the weekends while the dispute department was closed, make it look like the dispute was denied and closed by automatic system and there was none investigation 's done by bank of america i have not received for any claims any investigations paper work and an explanation from bank of america of why my dispute was denied. Federal regulations ''Regulation E '' 12 C.F.R.205.11 ( D ) ( 1 ), requires the bank to provide a written explanation of the findings of their investigation into my disputes. The institution 's report of the results shall include a written explanation of the institution 's findings and shall note the consumer 's right to request the documents that the institution relied on in making its determination. I have always all accounts and just started a new business and put my trust in bank of america and also open a new business account i would be closing my personal and business account and would never refer any family or friend to use this bank
Frequently Asked Questions
What is Complaint #5564213 about?
Complaint #5564213 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-05-15T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.