Checking or savings account -- Problem caused by your funds being low -- Complaint #5563967
Complaint Overview
Complaint ID: 5563967
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem caused by your funds being low
Sub-Issue: Overdrafts and overdraft fees
State: Oregon
ZIP Code: 97402
Date Received: 2022-05-15T12:00:00-05:00
Date Sent to Company: 2022-05-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Chase has predatory practices when it comes to overdraft fees and insufficient funds. While most banks will allow you to stop overdrafts by declining charges that come through when you do not have the funds to cover it, chase continues to allow it to occur. I have requested with representatives numerous times to not allow this, however it has continued to occur. Additionally, if multiple items come through at the same time, you will be charged a fee for each individual item, instead of a fee for the occurrence. Which is also extremely predatory. For example, say I had {$80.00} and bought {$80.00} in groceries, say another transaction posts before this for {$150.00}. I will be charged two fees instead of one had my intended charge came through as expected. Normally I understand overdraft fees are due to the individual not having enough funds, but the way it is practiced with chase is to take advantage of the consumer. At this point I have over {$500.00} in fees they refuse to waive. As this is almost a paycheck for me, their practices will just continue to snowball my account. Additionally their customer service refuses to help in any regard, no over draft protection and refuse to waive fees. Choose to bank elsewhere that has better account protection.
Frequently Asked Questions
What is Complaint #5563967 about?
Complaint #5563967 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Problem caused by your funds being low. It was received by the CFPB on 2022-05-15T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.