Checking or savings account -- Managing an account -- Complaint #5563933
Complaint Overview
Complaint ID: 5563933
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: California
ZIP Code: 94591
Date Received: 2022-05-15T12:00:00-05:00
Date Sent to Company: 2022-05-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022 I receive a robo call from XXXX XXXX XXXX telling me that they will cut my service if I don't Pay my bill today so the robo call said press 1 if you want to make the payment so then a man pick up the phone and said How can I help you, so i told him that I receive a call from you ( XXXX XXXX XXXX ) said that you guy going to cut my service I ask hi why and he said let me see, put me on hold and he come back and said yes we have not receive your payment and that is why, do you want to pay today to avoid the issue, I was scare and too him yes but he said we don't take checks, credit card or ATM the only way is going to be through XXXX, I answer I dot now how to use that app and he said ok I am here to help you, then he start telling me how to navigate through that Application. But before all this happened I hung up the phone and call the XXXX XXXX number to make sure it was them and yes it was they're number, he call me back and that is wend I tough it was real!!!! so he keeps telling me what to do and I did the transaction through XXXX for the amount of {$990.00} from Bank of America, then he said ok you have a credit here so I am going to sent you a code for you to put into XXXX to get that Money back at that point I realize that it was a scam and immediately hung up the phone and call my back and told them what had happened and the said that unfortunately there is nothing we can do, so I am keep calling my bank to see they can help me but no luck I have learn that If some one INDUCE you into transfer money Even if I agree the Bank have to refund the money, it this right???? thank you for your Help.
Frequently Asked Questions
What is Complaint #5563933 about?
Complaint #5563933 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-05-15T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.