Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5563737
Complaint Overview
Complaint ID: 5563737
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Maryland
ZIP Code: 20815
Date Received: 2022-05-15T12:00:00-05:00
Date Sent to Company: 2022-05-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The company is Bank of America ( BOA ), and my BOA issued debit card was used for withdrawals between XXXX and XXXX, for a total of {$990.00} ( see below ) We did not make these withdrawals and we reported the debit card as stolen to BOA on XXXX, and received a new one. After crediting the {$990.00} back to us, BOA has since researched the fraud claim and denied twice and intend to reverse the credit ( most recently in a letter dated XXXX XXXX Their reason for denial is " the charge was authorized by you or someone who has permission to use the account. '' As a 30 year XXXX customer in good standing, with no history of aberrant behavior, and credit score of XXXX, there is no precedent for my wife and I to act in fraudulent manner. We are scammed, and the scammers withdrew amounts below our trigger level for BOA to check validity of a transaction. the claim # with BOA for our reporting of, and their response to, the fraud is XXXX We enlist your help to work with the bank as we should be protected against fraud by BOA. we can provide claim numbers and personal details if necessary XXXX XXXX ATM XX/XX/XXXX # XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$200.00} XXXXXXXX XXXX XXXX XXXX XXXXXX/XX/XXXX # XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX MD {$200.00} XXXX XXXX XX/XX/XXXX # XXXX WITHDRWL XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX {$200.00} XXXX Hideadditional information foractivity type withdrawal XXXX XX/XX/XXXX # XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX {$22.00} XXXX XXXX XX/XX/XXXX # XXXX XXXX XXXX XXXX XXXX XXXX XXXX$180.00} XXXX XXXX XXXXXX/XX/XXXX # XXXX XXXX XXXX XXXX XXXXXXXX XXXX {$180.00} total {$990.00}
Frequently Asked Questions
What is Complaint #5563737 about?
Complaint #5563737 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-05-15T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.