Checking or savings account -- Managing an account -- Complaint #5563626
Complaint Overview
Complaint ID: 5563626
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Oregon
ZIP Code: 972XX
Date Received: 2022-05-15T12:00:00-05:00
Date Sent to Company: 2022-05-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I went into a Bank of America branch to deposit my State of California Tax refund check of {$27000.00}. The teller provided a confirmation slip that said {$22000.00} would be held until XX/XX/XXXX. On Friday XX/XX/XXXX I received a notice that the entire amount was placed on hold with the reason being A hold was placed on your check ( s ) because check specific information indicates item may be returned. I called customer service and they were not able to provide a reason for the hold and they were not able to provide an availability date. I later learned that the availability date was also pushed out 2 days from XX/XX/XXXX to XX/XX/XXXX. At no time have I been provided a specific reason for the hold. At any rate the whole process is dubious given that the check is from the State of California, it says Tax Refund on the check.
Frequently Asked Questions
What is Complaint #5563626 about?
Complaint #5563626 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-05-15T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.