Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5561564
Complaint Overview
Complaint ID: 5561564
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: New York
ZIP Code: 105XX
Date Received: 2022-05-14T12:00:00-05:00
Date Sent to Company: 2022-05-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Placed a large order with XXXX on XX/XX/XXXX. Did not receive items, and rock auto customer service was not helpful, only referred me to XXXX tracking, XXXX tracking shows the items delivered to different city, not the city I specified in order confirmation, which is XXXX XXXX NY XXXX. No GPS location provided by XXXX in delivery confirmation. Or person left with, just saying dropped off to XXXX, the address XXXX XXXX XXXX is in an apartment building with security, delivery couriers cant actually get to my door, so saying it was dropped off to my door is false, and nothing was left in the mail room for my building. There are XXXX buildings on my street ( XXXX XXXX ) and there is no indication on the tracking showing what building it was dropped off to. Citi Bank denied and tried to close my dispute until I requested them to reopen the case today XX/XX/XXXX with a letter I sent to their billing dispute email address.
Frequently Asked Questions
What is Complaint #5561564 about?
Complaint #5561564 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-05-14T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.