Checking or savings account -- Managing an account -- Complaint #5549458
Complaint Overview
Complaint ID: 5549458
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: California
ZIP Code: 93727
Date Received: 2022-05-06T12:00:00-05:00
Date Sent to Company: 2022-05-06T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Someone hacked into my bank account and bought two airfare tickets using my atm card and I just found out about it two weeks ago. I filed a claim with Bank of America, however they have not gotten back to me about the status of their investigation and have not provided me any information as to who stole my identity and money from my account. They actually returned the money into my account which was approximately {$530.00} only for it be withdrawn as fast as it was refunded to my account, and did not wan to provide me any information as to who took the money from my account again. Your assistance will be greatly appreciated. Thank you. XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #5549458 about?
Complaint #5549458 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-05-06T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.