Credit card or prepaid card -- Other features, terms, or problems -- Complaint #5541120
Complaint Overview
Complaint ID: 5541120
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with customer service
State: Utah
ZIP Code: XXXXX
Date Received: 2022-05-04T12:00:00-05:00
Date Sent to Company: 2022-05-04T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
so I closed my explorer card and tried to move my whole credit limit over to my quest card when I did the transfer my card only had a XXXX balance on it my credit limit was XXXX and chase only moved over XXXX of the limit and not the full XXXX they kept calling it a balance transfer request it was not my account was pretty much paid and they didn't move any balances over they are holding XXXX on my other card for no reason at all it makes no sense if the account is closed with a XXXX why are they keep XXXX of my limit hostage it make no sense at all I am losing out on a XXXX limit with no fault of my own the account is closed and I charge anything on it it make no sense that XXXX is being from me I want XXXX limit moved over to my quest asap and the lady in the cooperate offices I transferred was worthless researched for a whole week and then came back and said there is nothing we cab do what was she doing for a whole this makes no sense and I want my XXXX limit back this corperate lady had no idea what she is doing what so ever
Frequently Asked Questions
What is Complaint #5541120 about?
Complaint #5541120 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2022-05-04T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.