Credit card or prepaid card -- Other features, terms, or problems -- Complaint #5535247
Complaint Overview
Complaint ID: 5535247
Company: Goldman Sachs Bank USA
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with customer service
State: Utah
ZIP Code: 84107
Date Received: 2022-05-03T12:00:00-05:00
Date Sent to Company: 2022-05-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have expressed several times my discomfort with the company that manages apple card because they do not solve the problem of underregistration that causes a decrease in me. credit report, after insisting several times to solve the problem generated by themselves due to an improper charge they made for the amount of XXXX dollars and without authorization they returned that money to my account, money that was not mine because in my account only had XXXX dollars, money that belonged to the bank and that XXXX bank paid virtually, in the following days XXXX bank returned that money so that my account can remain in the real balance, months have passed and my apple card account continues to reflect a value that was not the real one.
Frequently Asked Questions
What is Complaint #5535247 about?
Complaint #5535247 was filed against Goldman Sachs Bank USA regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2022-05-03T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.