Credit card or prepaid card -- Advertising and marketing, including promotional offers -- Complaint #5535063
Complaint Overview
Complaint ID: 5535063
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn't receive advertised or promotional terms
State: Texas
ZIP Code: 78681
Date Received: 2022-05-03T12:00:00-05:00
Date Sent to Company: 2022-05-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My name is XXXX XXXX. This is related to Bank of America. I opened a credit card, name is XXXX XXXX XXXX XXXX. I paid {$95.00} annual statement credit. In signup conditions, they told me I need to spend {$3000.00} to get XXXX bonus points. I verified this information with more than 5 Bank of America agents on XXXX and XXXX, and I also showed them my purchases if they qualify, and all of them told me yes. Now, today, XX/XX/2022 Bank of America agents named XXXX, XXXX, XXXX and XXXX all 4 agents telling me my purchase for airline travel do not count for {$3000.00} while all 5 agents in XXXX and XXXX told me it counted. And now, Bank of America is refusing to give me promised XXXX points. Actions taken by me, I spent with my card for {$3000.00} in first 90 days Actions taken by Bank of America : they refused to give XXXX bonus points even I met conditions
Frequently Asked Questions
What is Complaint #5535063 about?
Complaint #5535063 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2022-05-03T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.