Mortgage -- Trouble during payment process -- Complaint #5529890
Complaint Overview
Complaint ID: 5529890
Company: First Community Mortgage, INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Colorado
ZIP Code: 80206
Date Received: 2022-05-02T12:00:00-05:00
Date Sent to Company: 2022-05-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was notified that servicing for my loan was being transferred on XX/XX/2022 and that my current servicer would no longer be accepting payments from me. I was instructed to contact the new servicer to setup a new recurring payment, which I have done so. The first payment was to take effect for the XX/XX/2022 due date. The old servicer has continued to deduct the payment from my account via XXXX. This resulted in another debit from my bank account on XX/XX/2022 nearly a month after the servicing transfer. Unfortunately, the new servicer also processed a payment leaving my bank account overdrawn. When I contacted the old servicer, which took over an hour to even reach someone, I was told that this shouldn't have happened. But it did. The representative was unable to provide additional asssitance or help other than to " contact their research team '' to see what happened. I'm still left out the ~ {$2500.00} from this payment and have not been provided any resolution. This is unacceptable. If I failed to make a payment or made a late payment I get racked with fees ; however, the servicer here has withdrawn funds they are not entitled to yet there are no consequences.
Frequently Asked Questions
What is Complaint #5529890 about?
Complaint #5529890 was filed against First Community Mortgage, INC. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-05-02T12:00:00-05:00.
How did First Community Mortgage, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against First Community Mortgage, INC.?
Yes, visit the First Community Mortgage, INC. company profile at readthecomplaint.com/company/first-community-mortgage-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.