Checking or savings account -- Managing an account -- Complaint #5529241
Complaint Overview
Complaint ID: 5529241
Company: U.S. Bancorp
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Iowa
ZIP Code: 51501
Date Received: 2022-05-02T12:00:00-05:00
Date Sent to Company: 2022-05-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I sent my deposit slip and money into the building through the drive through. The teller then said Are you paying your rent? I have never been asked this private question before and felt very violated as our conversation was being broadcasted through the loud and echoing drive through. Minutes later the teller come back stating my deposit was short {$10.00} even after I had just counted it. I sent in another {$10.00} and her response was, You dont have to be so rude! I explained that she had made this conversation hostile from the beginning by asking inappropriate questions and that my deposit was all there when I originally sent it in and asked to speak to the manager. She brought XXXX up and he asked if I was accusing his teller of stealing, refused to Cooperate in a civil manner to rectify the situation and gave me the XXXX hour banking XXXX number to file a complaint. He refused to give me the tellers name and acted as if I was bothering him for bringing these issues to his attention.
Frequently Asked Questions
What is Complaint #5529241 about?
Complaint #5529241 was filed against U.S. Bancorp regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-05-02T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.