Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5528971
Complaint Overview
Complaint ID: 5528971
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Texas
ZIP Code: 77433
Date Received: 2022-05-02T12:00:00-05:00
Date Sent to Company: 2022-05-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello this is my second complaint against Chase at this point. CHASE IS NOT listening to me about my dispute. I am not disputing this credit card, I know this is my account, I am disputing charges on this credit card that I did not make. Yes I have made payments on this account because this account is mine. I AM NOT disputing the account I am only disputing charges that were made without my consent. I am attaching the latest communication I received from Chase in this complaint. THEY ARE NOT DOING WHAT I ASKED AND THEY ARE NOT LISTENING TO ME. I need them to refund my money on the purchases I did not make. Please review this dispute again for the fraud charges on both my chase cards. I do not shop at XXXX I do not eat at XXXX, I do not use my phone to pay for things at XXXX. I did not make these purchase on my credit card. Please do another dispute investigation for these fraud charges.
Frequently Asked Questions
What is Complaint #5528971 about?
Complaint #5528971 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-05-02T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.