Checking or savings account -- Managing an account -- Complaint #5513122
Complaint Overview
Complaint ID: 5513122
Company: Netspend Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Maryland
ZIP Code: 20770
Date Received: 2022-04-28T12:00:00-05:00
Date Sent to Company: 2022-04-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
All of the charges below I did not approve and I did and Initial dispute with my bank and I was told that and investigation Will happen and I will get a written notice when the investigation was complete but I never got any notices or letters and I waited 14 days to get a provisional credit but on XX/XX/2022 I was only credited with XXXX dollars of the money that was stolen from my account and when I called my bank they told me they only found and error for XXXX dollars and the rest was approved but it wasnt by me I DID NOT APPROVE THESE TRANSACTIONS BELOW I NEED HELP PLEASE!! I am not able to pay my rent next month because I have no money in my account - {$660.00} Debit : Signature purchase from XXXX XXXX XXXX*XXXX XXXX CA US XX/XX/2022 at XXXX AM Card ending in XXXX - {$880.00} Debit : Signature purchase from XXXX XXXX XXXX*XXXX XXXX CA US XX/XX/2022 at XXXX AM Card ending in XXXX - {$290.00} Debit : Signature purchase from XXXX XXXX XXXX*XXXX XXXX CA US XX/XX/2022 at XXXX AM Card ending in XXXX - {$290.00} Debit : Signature purchase from XXXX XXXX XXXXXXXX XXXX CA US XX/XX/2022 at XXXX AM XXXX ending in XXXX - {$50.00} Debit : Signature purchase from XXXX XXXX XXXXXXXX XXXX CA XXXX XX/XX/2022 at XXXX PM Card ending in XXXX - {$990.00} Debit : Signature purchase from XXXX XXXX XXXXXXXX XXXXXXXX CA XXXX XX/XX/2022 at XXXX PM Card ending in XXXX - {$25.00} Debit : Signature purchase from XXXX XXXX XXXXXXXX XXXX CA XXXX XX/XX/2022 at XXXX PM Card ending in XXXX - {$880.00} Debit : Signature purchase from XXXX XXXX XXXX*XXXX XXXXXXXX CA XXXX XX/XX/2022 at XXXX PM Card ending in XXXX - {$440.00} Debit : Signature purchase from XXXX XXXX XXXX*XXXX XXXX CA XXXX XX/XX/2022 at XXXX PM XXXX ending in XXXX
Frequently Asked Questions
What is Complaint #5513122 about?
Complaint #5513122 was filed against Netspend Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-04-28T12:00:00-05:00.
How did Netspend Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Netspend Corporation?
Yes, visit the Netspend Corporation company profile at readthecomplaint.com/company/netspend-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.